godbat Privacy Policy

1. How godbat Uses Your Personal Data

godbat processes your personal data for the following lawful purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain your member profile throughout the duration of your membership.
• Service delivery: To process deposits and withdrawals in BDT, settle bets and game outcomes, distribute bonuses and promotional credits, and provide access to the full godbat game library.
• Legal and regulatory compliance: To fulfil obligations under applicable anti-money laundering (AML) requirements, to verify the source of funds where required, and to respond to lawful requests from government authorities or courts.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling, to enforce deposit limits and self-exclusion requests, and to send responsible gaming reminders where appropriate.
• Customer support: To respond to your queries, resolve account disputes, and provide technical assistance when requested.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving site performance, game selection, payment processing speed, and overall member experience.
• Marketing communications: To send promotional offers, bonus notifications, and seasonal campaign messages to members who have opted in to receive marketing material. You may opt out at any time by contacting [email protected].

2. Legal Basis for Processing

godbat processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

3. How godbat Shares Your Data

godbat does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared in the following limited and controlled circumstances only:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process the financial transactions you initiate.
• Identity verification providers: Third-party KYC and age verification services engaged by godbat to validate the identity documents you submit during account registration.
• Game content providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their game content. These providers do not receive your personally identifiable information.
• Fraud prevention services: Specialised third-party fraud detection platforms that analyse transaction and behavioural patterns to protect godbat and its members from fraudulent activity.
• Legal authorities: Government bodies, law enforcement agencies, courts, or regulatory authorities when godbat is required to disclose data under applicable law or in response to a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of godbat's business, your data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer before it occurs.

All third-party service providers engaged by godbat are contractually required to handle your personal data securely, to use it only for the specific purposes for which it was shared, and to maintain confidentiality obligations that are at least as stringent as those described in this Policy.

4. Data Retention

godbat retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of active membership and for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven years following each transaction, in compliance with financial record-keeping standards applicable in Bangladesh.
• Customer support communications: Retained for three years from the date of the last interaction, unless a longer period is required in connection with an ongoing dispute or legal proceeding.
• Marketing preference records: Retained until you withdraw your consent to receive marketing communications, at which point your details will be removed from active marketing lists within 10 business days.
• Technical and device data (logs): Retained for up to 12 months from the date of collection, after which logs are automatically purged from active systems.

When the applicable retention period expires, godbat will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

5. Data Security

godbat takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS encryption for all data transmitted between your browser or device and the godbat platform.
• Encryption of sensitive data fields — including payment references and identity document scans — at rest within our secure database infrastructure.
• Strict role-based access controls limiting which godbat staff members can access personally identifiable information, on a need-to-know basis only.
• Regular internal security reviews and vulnerability assessments of the godbat platform and its supporting infrastructure.
• Two-factor authentication options available to all godbat members for additional account protection.

While godbat employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying godbat immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

6. Cookies and Tracking Technologies

godbat uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The categories of cookies used on godbat are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. These cookies cannot be disabled.
• Performance and analytics cookies: Collect anonymised information about how visitors use the platform — such as which pages are visited most frequently and whether error messages are received — to help us improve site performance.
• Functionality cookies: Remember your preferences such as language settings and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Marketing and targeting cookies: Used only where you have opted in to receive marketing communications. These cookies help us tailor promotional offers to your gaming interests and activity on the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the godbat platform. Strictly necessary cookies cannot be blocked via browser settings as they are essential to platform operation.

7. Your Privacy Rights

As a godbat member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: You may request a copy of the personal data that godbat holds about you, together with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that godbat delete your personal data. This right is subject to legal retention obligations — for example, we cannot delete financial records that we are legally required to keep.
• Right to restrict processing: You may ask godbat to pause the processing of your personal data in certain situations, for example while you contest the accuracy of the data.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on our legitimate interests, where your individual circumstances outweigh those interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to data portability: Where technically feasible and where processing is based on consent or contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.

Please note that certain rights are subject to limitations. For instance, godbat cannot always delete data that it is legally required to retain, and we may need to verify your identity before fulfilling any data rights request to protect the security of your account.

8. Protection of Minors

godbat is strictly an adults-only platform. We do not knowingly collect or process personal data relating to any person under the age of 21. Our registration process includes date-of-birth verification, and godbat reserves the right to request documentary proof of age at any stage of the membership relationship.

If godbat becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and to close the associated account. If you believe that a minor has registered on godbat or that their data has been collected without appropriate consent, please notify us immediately at [email protected].

9. Marketing Communications and Opt-Out

With your consent, godbat may send you promotional communications by SMS to your registered Bangladesh mobile number or by email. These communications may include welcome bonus offers, reload promotions, seasonal campaigns (such as those tied to Eid, Pohela Boishakh, or BPL cricket season), and new game announcements.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from godbat.
• Updating your communication preferences within the godbat member dashboard.
• Sending a written opt-out request to [email protected] from your registered email address.

Opting out of marketing communications will not affect your ability to receive transactional messages — such as deposit confirmation notifications, withdrawal status updates, and security alerts — which are necessary for the operation of your account and cannot be disabled.

10. Changes to This Privacy Policy

godbat reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, evolving industry standards, or changes to the way the platform operates. Where a material change is made to this Policy, godbat will notify registered members via SMS to their registered Bangladesh mobile number or via the email address on file, at least seven days before the change takes effect.

Minor, non-material updates may be made to this Policy without prior notification. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how godbat handles your personal data.

Your continued use of the godbat platform following the effective date of any update to this Policy constitutes your acceptance of the revised terms. If you do not agree to any updated version of this Policy, you should cease using the platform and contact our support team to request account closure.

All time references in this Policy relate to Bangladesh Standard Time (BST, UTC+6). The governing language of this Policy is English; any translation provided for convenience shall not override the English version in the event of any inconsistency.

11. How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way godbat handles your personal data, please contact our privacy support team using the details below. All privacy-related enquiries are treated as confidential and will be acknowledged within two business days.